COX MEDIA, Phoenix, AZ
2012-present
Contract Employee for Cox Creative Studios
- Support the creative team including setting up meetings/conference calls and ordering supplies.
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Manage high school football contract process including working with school districts, coaches and athletic directors to insure timely return of signed contracts and promotion of game to students, parents and staff.
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Assist in promotion of Cox 7 programming including adding content to Cox 7 website, building relationships with stakeholders including schools, account executives and management staff.
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Administer several social media sites for Cox 7 programs. Update weekly reports for account executives.
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Promote studio to various organizations such as the Phoenix Chamber, State Procurement Office and networking associations to showcase live streaming and video production capabilities.
ANTHEM COLLEGE ONLINE, Phoenix, AZ
2010-2012
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Interviewed potential students and guided them through enrollment and acceptance process.
COX COMMUNICATIONS, Phoenix, AZ
2002 - 2010
Contract Employee for Community Relations (2009-2010)
- Worked with Cox corporate community relation’s team to implement online grant request feature. Launched next phase of MicroEdge GIFTS system that allows charitable requests to be received online, streamlining the approval process. Click here to see Cox Charities online request form.
- Corrected coding of existing records to maintain integrity of database.
- Trained employees on correct coding and procedures to maintain integrity of database.
Community Relations Coordinator (2006-2008)
Maintained charitable giving database for Cox Arizona which tracks over $3 million in donations made annually to local schools and charities. Worked closely with community partners including Phoenix Suns/US Airways Center and Arizona Diamondbacks/Chase Field to maintain suites. Provided administrative support for team including vendor payments, meeting schedules, correspondence and follow-up phone calls.
- Co-planned and implemented annual Cox Charities annual giving campaign and picnic awarding $445,000 in grants to 65 non-profit agencies throughout Arizona.
- Planned and implemented the Cox High Speed Internet Zone which hosted approximately 300 visitors daily at the 8 day 2008 Barrett Jackson event.
Researched, tested and help deploy corporate giving database management software to all 18 Cox systems nationwide resulting in more accurate and timely information.
- Built relationships with local charitable organizations in conjunction with sponsorships and event logistics/planning.
Sales Coordinator, Residential and Third Party Retail (2004-2005)
Managed sales contractors with a total of 10 door-to-door sales representatives. Improved customer experience for approximately 30 customers monthly by answering customer questions and resolving customer complaints from new and existing orders.
- Built relationships with other departments to improve customer experience after the sale.
- Established automated process using Access database for paying commissions to sales contractors resulting 90% fewer errors and shortened payment of commissions from 30 to 15 days.
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Coordinated internal and external resources to arrange connectivity in retail partner stores resulting in 100% more live demonstrations used to sell Cox services.
- Provided on-going training to sales contractors that updated their knowledge of Cox Residential products and services to better serve the customer.
Facilities Coordinator (2002-2004)
Monitored electronic tracking system for incoming maintenance requests from Phoenix and Tucson offices. Investigated 200 plus building maintenance complaints monthly. Acted as corporate liaison for Maricopa County trip reduction program. Worked closely with vendors to ensure timely delivery of products or services. Created vendor payment tracking spreadsheet.
- Provided administrative support to director and 4 managers and 3 facilities technicians.
- Maintained supplies for Xerox copy center and 12 other offices throughout the Valley.
- Audited bills for accuracy to insure timely payment to vendors.
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Improved visibility and usage of the mandated trip reduction program. Increased employee participation by 10% and established on-going communication program.
